There are some pretty significant hurdles for remote managed teams though, one of the most significant being the cybersecurity implications.
A fully remote environment can make properly implementing cybersecurity controls very complex. Without on-site staff, it can be difficult to ensure that all remote users are following security protocols and are using approved devices/software. The most common origin point of breaches is from manipulating the people within a company, so this is a huge problem.
This is why it’s important to work with a remote-managed IT provider who has a strong cybersecurity track record and takes data security seriously. Remote-managed cybersecurity is 100% possible and has been done in the past but it can be a bit more complex than an on-site solution.
You also can’t ignore the obvious, it’s a lot tougher to plug a cable in that no one can find when you can’t make the trip to the office. Especially for businesses where they are heavily reliant on a quick IT response. A system-stopping issue, even one as simple as a loose cable could have a non-trivial impact on revenue.
This is typically the biggest holdup that scares many businesses away from transitioning to a fully remote managed it service.
Of course, smart businesses have found a variety of ways to circumvent these issues.
Often, managed IT providers will partner with other IT providers in the region so if they absolutely need someone on-site, they can have them come over. This has proven to be fairly effective. It can be difficult to manage quality control for the managed IT provider though.